Returns & Exchanges
Due to the perishable nature of our premium meats, we are unable to accept physical returns once a delivery has been completed. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full replacement or store credit.
Inspect Your Order
Upon delivery, immediately check your package to ensure all meat products are vacuum-sealed and have arrived at a safe, refrigerated temperature.
Document Issues
If you notice any discrepancies or quality concerns, take clear photos of the product and the shipping label as documentation for our quality control team.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos of the affected items.
Resolution Process
Our master butchers will review your claim and, if approved, will issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing